HealthNet Revamps Website and Enhances Customer Experience
HealthNet, Sri Lanka’s first full service e-pharmacy, has upgraded its web platform and added more services to enhance customer experience. The new website, sporting a fresh new look, and offering a host of new features, was launched at a ceremony held recently, in the presence of Professor Vajira H.W. Dissanayake, Chair of the Specialty Board in Biomedical Informatics in the University of Colombo.
“HealthNet has grown significantly, in a short period of two years,” said Deeshana Basnayake, Co-Founder/CEO, HealthNet, “to fill more than 17,000 prescriptions and serve over 6,000 satisfied customers. Throughout this period, we listened closely to our customers and identified a number of ways we could enhance our service experience. The new HealthNet process is simpler, more personal, and offers a host of incredible new features.”
Research has shown that non-adherence of long-term chronic medication, due to factors such as forgetfulness, late monthly refills, delayed doctor visits and non-availability of medicines, is a complex health care problem. Most often this type of non-adherence leads to dangerous health complications for patients suffering from non-communicable diseases. HealthNet helps customers overcome this situation by simplifying the pharmacy experience. Customers submit prescriptions online, which are then filled out by certified pharmacists and delivered within a period of 24 hours.
HealthNet began operations offering delivery services only in the Colombo region, but has now expanded its reach to cover the suburbs, including Wattala, Kottawa, Athurugiriya and Moratuwa, for prescription medication. Non-prescription and over the counter medicines are delivered island wide.
HealthNet sources all medications directly from licenced importers and authorised agents. Prescriptions are prepared by SLMC certified pharmacists and delivered using temperature-controlled transport units. Delivery is free for orders exceeding LKR 5,000, while a nominal fee of Rs. 150 is charged for deliveries within Colombo 1-15, and Rs. 250 for Colombo suburbs. HealthNet adheres to regulations and guidelines stipulated by the National Medicine Regulatory Authority – Ministry of Health.
Rangika Wijesinghe, Co-Founder/Director, HealthNet added, “Our new website is more than just a fresh new logo and layout. It also offers customers a number of new features, including automated refills, dose reminders, managing multiple patients and prescriptions under one subscription and a prescription log book to maintain records. We also provide on-call pharmacist assistance for demonstrations and support, upon request.”
HealthNet retails medications at competitive prices. Payments can be made online via a secure payment gateway or upon delivery using cash or POS card machines. Customers can also order a reduced quantity of items on a prescription if they so wish. However, this does not apply to antibiotics, as patients are required to complete the prescribed dosage.
The new website can be visited at healthnet.lk.
Healthnet can also be contacted via email on firstname.lastname@example.org or through the hotline 0117 795 795 which is open between 6 AM and 12 midnight, seven days a week.